Alert Notification informs Customers and Staff

Email, SMS and Phone Alerts during Crisis Management

If a failure in business communications occurs various people will need to be informed. It may be a few key individuals, your entire staff or a customer database. Especially during an outage it is difficult to contact people manually, so an automated alert notification system is an essential part of any DR strategy.

An alert service, whether stand alone or as part of a comprehensive DR application, can contact large numbers of recipients quickly and easily via email, SMS and phone.

Incorporate Voice Messaging

Integrating a voice noticeboard service such as Voicebank allows administrators can record a detailed voice message which can be accessed via a non-geographic phone number with list of subscribers being immediately informed by SMS and asked to call in to hear the information.

The recording can be updated keeping interested parties informed of progress during the communications outage.

Comprehensive Alert Facilities

Higher end offerings such as that from 999Alert incorporate phone, web and SMS activation of the alerts, additional voice (automated phone dial-out) and email paging of subscribers, pager integration, staff conferencing and simultaneous alerts. Comprehensive reporting facilities are also provided.