Business Continuity and Disaster Recovery Resources

When an emergency occurs staff and customers need to be informed quickly. 999Alert handles contacting people during telecoms downtime via phone, SMS and VoIP softphones.

999Alert comprehensive conferencing and communication mechanisms for staff involved in the recovery process assisting continuity during any system downtime. Staff can join text or voice conferences and provide feedback in real time reports that is available to supervisors.

Replication of business phone systems and PBX, including caller menus, call distribution queues and voicemail. Calls are handled within minutes of a phone system going down using the same prompts used on the existing system.

PhonePresence are an enterprise level Telecoms Disaster Recovery provider for the Corporate sector. Backup via complete replication is available for high traffic systems with all phone services and IVR options being mirrored off-site at fully redundant data centres.

Phone-in emergency information service which provides customers and the media updates when a communications outage occurs. Voicebank allows messages to be recorded by DR administrators which can then be accessed via a single non-geographic phone number by staff, customers, resellers, suppliers, the press and media.